Free Steelmoon keychains with every purchase

Delivery Information

 

Each order is packed by the artist (me) and shipped from Hong Kong every Saturday morning. Please allow 1-7 business days processing time before your order is shipped out. Each order is shipped insured with partial tracking via registered air mail.

 

We are unable to ship to destinations unsupported by Hongkong Post.

 

 

 

Return Policy

We have a 30-day return policy, which means you have 30 days after your order has been shipped to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to hygienic reasons, Moon Phase Boxer Briefs cannot be returned.

 

 

 

Way to institute a return

  1. Send a return authorization request by contacting us on our Contact page and providing return item(s) information and order number.
  2. Receive return authorization notice, return delivery address and instructions from us by email reply.
  3. Pack your return item(s) with original packaging.
  4. Send return parcel tracking number to our email once your return is shipped.
  5. Be notified by email once your return has been received.

 

As the package remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. 

Please note that you are responsible for the return shipping fees and we reserve the right to reject returns which do not comply with our return policy.

Returns that do not respect our policy may be sent back to the original shipping address and we may ask you to cover the delivery costs. Items sent back to us without first requesting a return will not be accepted. 

We recommend using a traceable and insured return service.

 

 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.